Refund policy

Exchange and Refund 
At Baluchi Oriental Rugs PTY LTD online store, we are committed to ensuring your complete satisfaction. Please read our exchange and refund policy carefully prior making a purchase.

In store Purchase
If you come and make a purchase in store claim 20% discount on sale price.

Return 
We have a 30 day returns policy; this means that you have up to 30 days from the date of receiving your rug to return it. If 30 days past, we can’t offer you a refund or exchange. 
When you Exchange a rug, it will incur of shipment cost. You are responsible to pay courier cost.
Returns and Refunds acquire a 20% restocking fee per item, and all return shipping costs are the responsibility of the customer.

Return Shipping
To return your product, please email us at Baluchirugs41@gmail.com From there will then provide you with a return address and return authorization number.
It is customer responsibility to arrange shipping for exchange & Return item.
Cancellation of orders that have already been processed may incur return freight and restocking fees.
Please allow up to 10 business days for your return to be received back to our warehouse depending on where you are located.

Refunds 
Once your return is received and inspected, and found in same condition as purchased we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. 
Please allow up to 10 business days for your return to be received back to our warehouse. Once received, processing can take up to 5 business days before your refund is issued by our team.
If your refund has been approved, it will be processed with a reduction of the 20% restocking fee. The credit will be automatically applied to your original method of payment.

Exchanges
We only replace items free of charge if they are defective or damaged. You can send us email on Baluchirugs41@gmail.com

Non-returnable items
Gift cards
Made to order items (such as customized rugs & runners)
Any items not in their original condition, or damaged items that were not due to our error.